Yes. Ghetto Golf Newcastle has permanently closed. Like many venues across the UK hospitality and leisure industry, we have faced mounting pressures that have made it impossible to continue trading at this location. It was not a decision we took lightly.

All existing bookings have been automatically cancelled. You don’t need to do anything, a full refund will be issued to your original payment method. Most refunds will be processed within 7 days, and all will be completed within 21 days.

Your refund will be processed automatically, you don’t need to contact us or take any action. It will be returned to the original payment method used at the time of booking.

Most refunds will be processed within 7 days. In all cases, refunds will be issued within 21 days. Once processed, please allow your bank or card provider a few additional days to reflect the payment.

If 21 days have passed and you haven’t received your refund, please contact us at receptionnewcastle@bigfangcollective.co.uk with your booking reference and we’ll look into it for you.

Yes. You can either use your voucher at one of our other Golf Fang venues, or request a full refund. To arrange either option, please get in touch with us at receptionnewcastle@bigfangcollective.co.uk and we’ll sort it out for you.

Our other Golf Fang venues remain open across the UK. Please contact us at receptionnewcastle@bigfangcollective.co.uk and we’ll confirm availability and help you rebook.

No. This closure applies to the Newcastle venue only. All other Golf Fang venues remain open and are unaffected. We hope to welcome you at one of our other locations soon.