All guests must provide the booking confirmation at their time of arrival at Golf Fang.

Cancellation policy:

If you want to cancel or make changes to your booking, we can amend your booking with a minimum of 48hrs prior to your booked slot. We don’t offer refunds.

Rescheduling your booking:

a. If you can’t make your booking for whatever reason, you can submit your changes to us via our online form. In order to reschedule your booking, we will need a minimum of 48 hours’ notice prior to your booked time slot. 

b. Providing you amend your booking more than 48hrs to your booked time slot, we can make changes to your booking for a period of 90 days from the date of your original booking. 

c. Our packages and prices are subject to change, so when rescheduling your booking we cannot guarantee that the same package or price will be available as the package you originally booked, however you can choose a new package and pay the difference. If you choose to select a package of a lower value then no refund is available.

d. If you have made your reservation less than 48hrs before the time of the booking, and decide not to attend, you won’t be able to amend your booking and we can’t guarantee a reschedule

e. In rare circumstances, as a result of events outside of our control, we may have to suspend our services or cancel your booking. We will endeavour to provide you as much notice as possible and reschedule your booking to another available time slot agreed with you.

Advance bookings:

a. Advanced bookings are subject to availability and are non-refundable. 

b. We are under no obligation to refund you or exchange your booking in the event that you make any error when purchasing your tickets through the site (including but not limited to selecting the wrong package or the wrong number of guests), if you are denied entry to the venue for your booking for any breach of our booking conditions, or if your ticket is lost, stolen or damaged. However, where there has been an issue that we consider warrants a different outcome for any of these specific reasons, we may, entirely at our discretion, offer a goodwill gesture without prejudice.

c. Once you have completed your booking, we cannot guarantee any further availability at the same or later date or time if you wish to increase your booking size. 

ENTRY TO VENUE

a. Dress code: We ask that our guests clothing is presentable and adheres to a smart/casual dress code. Absolutely NO to clothing with offensive slogans, messaging, imagery or anything that incites violence. We kindly ask the dress code is observed and adhered to in order to avoid the possibility of being refused entry. We also recommend that you wear suitable footwear, given the uneven surfaces and low lighting in our venue. 

b. We are strictly 18+ and have a Challenge 25 policy, so if anybody in your party looks under this age, they will need to present valid identification before entry to the venue: valid passport, driving licence or PASS card, only the original documents and only the ID specified are accepted. We have a ‘drinkaware’ approach and anyone who is too intoxicated to play safely will be asked to leave the premises.

c. If you have booked a discounted student or key worker package, all guests within the party must also have valid Student ID or work ID in order to qualify for the discount. If any members of the party do not have relevant ID, the difference in value will be required to be paid on arrival.

d. You must aim to arrive 30 minutes prior to your booked time to give you enough time to get checked in so that you do not miss your slot. If you are late, you may incur delays to your group’s tee off time. Please inform us at the earliest opportunity if you are running late by sending a direct message to our Facebook, Instagram page or contact form.

IN VENUE

a. Before you play golf, you will receive a safety briefing and the gameplay rules. You are required to comply with these conditions to ensure that the venue is a safe place for you, your group, and other players on the course.

b. We have a zero-tolerance policy towards violent, abusive or intimidating behaviour, therefore anyone who is behaving this way or otherwise disrupting the enjoyment of our venue for other guests or employees, will be asked to leave. You will not receive a refund or be allowed to reschedule your booking with us.

c. Golf Fang operates a Zero Tolerance Policy towards the use of illegal drugs on the premises, and that anyone found to be engaging in this will be ejected from the premises and reported to the police.

d. We operate CCTV in all our venues to ensure the health and safety of our employees and guests, and to protect against crime. Signs are displayed around the venue to alert you to this. Please see our Privacy Policy for more information.

e. Photography and filming; all guests must be aware of and consent to photography & filming, that may be used for PR & Marketing purposes. We will always advertise internally via posters when doing so.

f. We do not accept any liability for the loss or damage to any property you bring with you to the venue.

Game play and disclaimer

• There is a maximum of 6 people allowed per hole, therefore if your group is larger than this you will be required to split into smaller, even sized groups. You will then start the course within a couple of minutes of each other.

• Maximum of six shot attempts per person per hole to ensure that the flow of the course is maintained for all player groups.

• The ball must be played at least 6 inches from any edge.

• Putters must not be swung above ankle height under any circumstances. • No climbing on any objects for any reason.

• Be aware, our venue has a crazy golf course with obstacles, raised steps and uneven surfaces, suitable footwear and care is advised.

• Our venue has flashing lights, UV lights and fairly loud music throughout the venue.

• By participating you understand that Golf Fang accepts no loss or damage suffered by you as a result for any event outside of our control.

Gift Voucher and eVoucher T&Cs

1. The gift voucher/s will be sent to the email address you have provided as an e-voucher.

2. The e-voucher/s may be used in any Golf Fang site to pre-book Golf admission or purchase drinks. 

3. You can redeem your voucher as payment/part payment towards an advanced booking of golf, please follow the link in your confirmation email.

4. The voucher/s may not be exchanged for cash and no change will be given

5. Once purchased, vouchers are non-refundable. 

6. We will not be held liable for lost or stolen gift vouchers unless it’s our fault. 

7. The voucher/s are valid for 6 months from the date of purchase.

8.Any outstanding balance on your booking must be paid on arrival.